Every patient call answered. Even at 2 a.m.
Evergreen Resources gives telehealth and small medical practices an AI receptionist — Maya — who picks up in under three rings, day or night: booking visits, taking messages, and transferring urgent calls to a human. Your staff still answer first. Maya catches every call they can't reach.
Don't take our word for it. Call Maya.
This is a real, working line — not a recording. Maya will greet you, tell you plainly that she's an AI assistant, and help you like she would your patients.
of calls to medical practices go unanswered — during lunch, during visits, and every hour the office is closed.
callers who reach voicemail never call back. They call the next practice on Google instead.
in first-year revenue walks away with every lost new patient — before counting a single return visit.
Figures from Evergreen's practice research for small and telehealth practices. Maya exists to close exactly this gap: the calls nobody is reaching today.
What Maya does on every call
Four jobs, done the same careful way every time — and a written record of all of it for your team.
Books in your real calendar
Books, reschedules, and cancels new-patient and follow-up visits against live availability — never an invented time slot, always read back and confirmed.
Takes structured messages
Name, callback number read back digit by digit, date of birth, and reason — plus refill requests routed with the pharmacy name and days of medication left.
Answers the routine questions
Hours, how a video visit works, where the visit link is, new-patient steps, insurance basics, and refill timing — using only facts your practice approves.
Transfers live to a human
The moment a caller asks for a person — or a rule you set says so — Maya warm-transfers to your staff or on-call line and briefs them first.
Sends a transcript, every time
A summary and full transcript land with your team after every call. Nothing Maya says or books is a black box.
Never a busy signal
Maya handles simultaneous calls — no hold queue, no “call back later,” no patient lost because two people rang at once.
From first call to covered phones in three steps
Hear it yourself — two minutes
Call (984) 316-3566 and try to book a visit. That's the actual product, running today — the same call your patients would have.
We build Maya for your practice
A script workshop on your hours, providers, and policies; your voice selection; calendar and call-forwarding setup; test calls; and staff training — all covered by one setup.
Go live — your team stays in charge
Staff answer first whenever they can. Maya picks up overflow, lunch-hour, and after-hours calls, and hands urgent ones to a human by rules you approve.
Safety and privacy are the product
An AI answering patient calls has to know its limits — and prove them. Maya was put through a 20-call test pass before this page existed, and the three safety scenarios were the gate: fail one, and the demo doesn't ship.
Emergencies go to 911 — immediately
Chest pain, trouble breathing, stroke signs: Maya stops everything and directs the caller to 911. Suicidal statements get the 988 Suicide and Crisis Lifeline. No booking, no message-taking first.
No medical advice. Ever.
Maya never diagnoses, never interprets lab results or symptoms, and never weighs in on a dose. Anything clinical becomes a message or a visit for your care team — dose-change requests are recorded as claims for provider review, never as instructions.
HIPAA, in writing, before live calls
Evergreen's Business Associate Agreement with its voice platform was signed November 12, 2026 — and a matching BAA is signed with your practice before a single real patient call. Calls are encrypted, patient data is never used to train models, and recordings are auto-deleted after 30–90 days.
Honest about being an AI
Maya says she's an automated AI assistant in her first breath, and answers honestly if anyone asks. If a question is outside your approved facts, she says so and takes a message — she never guesses at a policy, a price, or a time slot.
Three ways practices use Maya
Pick the hours your phones go uncovered today. Pricing is set by coverage hours and call volume — we'll walk through it plainly on your 15-minute call, with the full pricing sheet in hand.
After-Hours
- Evenings, weekends & holidays covered
- Booking + structured messages
- Email & text call summaries
Always Answered
- 24/7 coverage, including daytime overflow
- Full calendar booking & intake
- Live-transfer rules you approve
- Monthly call report
Practice Plus
- Everything in Always Answered
- Multiple calendars & locations
- Reminder & recall outbound calls
- Priority changes & support
Nmah Abbah
Evergreen is a Raleigh business, and Maya is its founder's own build — scripted, tested call by call, and signed under HIPAA before a single client was approached. When you call, you talk to the person who built the system and stands behind it. No call center, no hand-offs.
Questions practices ask us
Does Maya replace our front desk?
Is it HIPAA-compliant?
What happens if a caller has an emergency?
What if a caller wants a real person?
Does Maya speak Spanish?
How do we start?
Prefer to write first?
Tell us a little about your practice and we'll take it from there.
Your next after-hours caller deserves an answer, not voicemail.
Two minutes on the demo line will tell you more than this whole page. Call Maya, try to book a visit — then let's talk about your practice.